Donald A. Norman Quote
Thus, novices are more likely to make mistakes than slips, whereas experts are more likely to make slips. Mistakes often arise from ambiguous or unclear information about the current state of a system, the lack of a good conceptual model, and inappropriate procedures. Recall that most mistakes result from erroneous choice of goal or plan or erroneous evaluation and interpretation. All of these come about through poor information provided by the system about the choice of goals and the means to accomplish them (plans), and poor-quality feedback about what has actually happened.
Donald A. Norman
Thus, novices are more likely to make mistakes than slips, whereas experts are more likely to make slips. Mistakes often arise from ambiguous or unclear information about the current state of a system, the lack of a good conceptual model, and inappropriate procedures. Recall that most mistakes result from erroneous choice of goal or plan or erroneous evaluation and interpretation. All of these come about through poor information provided by the system about the choice of goals and the means to accomplish them (plans), and poor-quality feedback about what has actually happened.
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