Empathy, as we have seen, leads to caring, altruism, and compassion. Seeing things from another’s perspective breaks down biased stereotypes, and so breeds tolerance and acceptance of differences.
Emotional intelligence skills are synergistic with cognitive ones; top performers have both. The more complex the job, the more emotional intelligence matters—if only because a deficiency in these abi...
El liderazgo no tiene que ver con el control de los demás sino con el arte de persuadirles para colaborar en la construcción de un objetivo común.
El liderazgo gira en torno a la necesidad de captar y dirigir eficazmente la atención colectiva.
As Aristotle saw, the problem is not with emotionality, but with the appropriateness of emotion and its expression.
Anyone can become angry—that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—that is not easy.
Anyone can become angry —that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way —this is not easy. ARISTOTLE, The Nico...
And one of the paradoxes is that leaders, the higher they go, the less vertical feedback they get on how they’re actually doing, because people are afraid to tell them. So leaders can go off in a dire...
A belligerent samurai, an old Japanese tale goes, once challenged a Zen master to explain the concept of heaven and hell. The monk replied with scorn, You're nothing but a lout - I can't waste my time...
«se contrata a los directores generales por su intelecto y su pericia empresarial y se los despide por su falta de inteligencia emocional».
When we hope to be a You, being treated like an It, as though we do not matter, carries a particularly harsh sting.
Tragedy of errors. Fourteen-year-old Matilda Crabtree was just playing a practical joke on her father: she jumped out of a closet and yelled Boo! as her parents came home at one in the morning from vi...
The worry habit is reinforcing in the same sense that superstitions are. Since people worry about many things that have a very low probability of actually occurring—a loved one dying in a plane crash,...
People's emotions are rarely put into words , far more often they are expressed through other cues. the key to intuiting another's feelings is in the ability to read nonverbal channels , tone of voice...
Los modelos de competencia ponen claramente de relieve el gran peso que desempeñan cuestiones no académicas como la empatía,
Las emociones descontroladas pueden convertir en estúpida a la gente más inteligente.
Las capacidades de la IE (más que el coeficiente intelectual o las habilidades técnicas) se presentan como la competencia «determinante»
Heart
Goal-directed self-imposed delay of gratification is perhaps the essence of emotional self-regulation: the ability to deny impulse in the service of a goal, whether it be building a business, solving...
El neocórtex puede aprender a inhibir el funcionamiento de la amígdala.